My Amazon Nightmare
"I'm never using Amazon again!" Were the words yelled madly by me not so long ago. Why? Sit down, shut up, as I deliver to you the story of my Amazon nightmare.
Those of you who know me well, will know that I love guitars. I play both the bass and normal. Now, we've had this Spanish guitar for at least 10 years in my family, which was given by my brother to me. I'm not going to lie and say this guitar was perfectly kept, because it wasn't. In fact, it has chips and scratches all over it, so I decided that it was time I splashed out a bit, and bought myself a new guitar.
I wasn't looking for anything too expensive, because ain't nobody got time to spend 500 quid on a guitar, but I still wanted something of good quality, so I eventually decided on a Martin Smith W-100 acoustic guitar. Professional guitarists or posh gits, laugh if you want, but it makes a good enough sound for me, so what's the problem?
So, I went through all the processes needed to purchase something from Amazon, until it finally processed my order.
Or so I thought.
Now, Amazon supposedly sends you a conformation E-mail thanking you for your order, and telling you the estimated arrival times. I never received one of these E-mails, so assumed that maybe they had stopped doing this since the last time I'd ordered something, so patiently waited for my guitar to come.
I received my first E-mail from Amazon, telling me my order was going to be delayed:
Nonetheless, I respected the fact that large companies sometimes need extra time to get themselves together, and sort things out, so I thought "Hey ho, let's get on with it" and waited the extra time.
Despite this, my order still never came.
I received about 3 more of these "unexpected delay" E-mails, and at the third, I decided enough is enough.
I decided to tweet them:
My problem, at that point, wasn't the fact that it was an individual order that had its' heart contempt at not arriving on my door, but the fact that, as I tweeted, every single thing I've ordered has either never arrived, been delayed or the wrong thing sent. As well as this, they were trying to tell me that my order was to be delayed, thinking I didn't already know this.I was being directed to a complaint form, which I filled out, just to satisfy them.
This is the reply E-mail I recieved:
I banged my head on the table after receiving this.
"I'm sorry, I haven't a clue: Volume 15"
Sorry, I haven't a clue what you talking about at this point. I don't even know what you're E-mailing me about this for, and frankly, I don't care. I just wanted my blumin guitar. Was that too much to ask?
After receiving yet ANOTHER delay E-mail, I FINALLY received a conformation E-mail, which said my guitar would come in the next 4 days, and 4 days later it arrived.
Honestly, I've never received such bad service from s company in my life. Yes, McDonald's service beats this. Moral of the story for me, next time, is to just use Ebay.
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I received my first E-mail from Amazon, telling me my order was going to be delayed:
Nonetheless, I respected the fact that large companies sometimes need extra time to get themselves together, and sort things out, so I thought "Hey ho, let's get on with it" and waited the extra time.
Despite this, my order still never came.
I received about 3 more of these "unexpected delay" E-mails, and at the third, I decided enough is enough.
I decided to tweet them:
My problem, at that point, wasn't the fact that it was an individual order that had its' heart contempt at not arriving on my door, but the fact that, as I tweeted, every single thing I've ordered has either never arrived, been delayed or the wrong thing sent. As well as this, they were trying to tell me that my order was to be delayed, thinking I didn't already know this.I was being directed to a complaint form, which I filled out, just to satisfy them.
This is the reply E-mail I recieved:
I banged my head on the table after receiving this.
"I'm sorry, I haven't a clue: Volume 15"
Sorry, I haven't a clue what you talking about at this point. I don't even know what you're E-mailing me about this for, and frankly, I don't care. I just wanted my blumin guitar. Was that too much to ask?
After receiving yet ANOTHER delay E-mail, I FINALLY received a conformation E-mail, which said my guitar would come in the next 4 days, and 4 days later it arrived.
Honestly, I've never received such bad service from s company in my life. Yes, McDonald's service beats this. Moral of the story for me, next time, is to just use Ebay.
